Industries
Aviation
An aircraft event, of any scale, draws media attention and can stop normal operations. No airport, airline or aviation company is exempt. Most serious events happen on or near an aerodrome, during take-off or landing, so the aerodrome operator is suddenly the organisation everyone expects to act.
The operator
Care of injured survivors, coordination with rescue teams, and information for families are not tasks the police and fire service finish for you. They are duties of the operator, carried out in public.
Preparation for an aircraft event
Plans
Emergency and alarm plans
The emergency response manual and the alarm plan the team will actually open.
Management
Emergency and crisis management
Leaders and press officers trained before the event, not during it.
Exercises
Emergency and crisis preparation
A full-scale or tabletop exercise, then a revision of the plan from what failed.
An assessment of your emergency arrangements
Describe how the aerodrome runs. We will tell you what the plan, the people who will speak, and the exercise still need.
Contact AeroXpert ConsultingIndustries
Other sectors
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Marine
A ferry or passenger vessel in trouble is a public event. People on board may not share a language. Care has to be planned for that.
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Rail and ropeway
A collision, a derailment, a ropeway stoppage or a station evacuation puts passengers, staff and a public timetable in the same hour.
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Ground transportation
Bus and coach companies face passenger incidents and network stoppages that daily dispatch was not designed to lead.
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Hospitality
Guests do not know the building, and staff change shift. A plan written for a factory floor will not run a night evacuation.
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Public institutions
Municipalities are expected to protect people and to explain what they are doing while they do it.
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Universities and schools
Campuses concentrate people who depend on the institution to know what to do, including the person who will speak to families.
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Raw materials
Sites that extract, store or move commodities combine industrial hazards with public attention when something fails.
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Insurance
An insurer can prepare its own crisis response here. An opinion on which a claim is decided is a different company.
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Other industries
When the organisation does not sit in the sectors above, the work is still a plan written for how that company runs.