Industries
Hospitality
Hotels and hospitality businesses hold guests who do not know the building, staff on rotating shifts, and a reputation that moves as fast as a fire alarm. A plan written for a factory floor will not run a night evacuation or a family enquiry.
The property
The alarm plan has to fit the property: who takes command, how guests are accounted for, and what is said publicly.
Preparation for a guest emergency
Plans
Emergency and alarm plans
Who takes command, how guests are accounted for, and what is said publicly.
Exercises
Emergency and crisis preparation
An exercise that tests the night team, not only the managers who wrote the document.
Safety
Safety management
A reporting system leadership will actually use.
An assessment of your emergency arrangements
Describe how the property runs, including the night shift. We will tell you what the plan, the people who will speak, and the exercise still need.
Contact AeroXpert ConsultingIndustries
Other sectors
-
Aviation
An aircraft event, of any scale, draws media attention and can stop normal operations. The aerodrome operator is the organisation everyone expects to act.
-
Marine
A ferry or passenger vessel in trouble is a public event. People on board may not share a language. Care has to be planned for that.
-
Rail and ropeway
A collision, a derailment, a ropeway stoppage or a station evacuation puts passengers, staff and a public timetable in the same hour.
-
Ground transportation
Bus and coach companies face passenger incidents and network stoppages that daily dispatch was not designed to lead.
-
Public institutions
Municipalities are expected to protect people and to explain what they are doing while they do it.
-
Universities and schools
Campuses concentrate people who depend on the institution to know what to do, including the person who will speak to families.
-
Raw materials
Sites that extract, store or move commodities combine industrial hazards with public attention when something fails.
-
Insurance
An insurer can prepare its own crisis response here. An opinion on which a claim is decided is a different company.
-
Other industries
When the organisation does not sit in the sectors above, the work is still a plan written for how that company runs.