Services
AeroXpert Consulting plans continuity at senior level so a foreseeable disruption does not become a crisis. Business continuity management is the deliberate preparation of a company or authority for events that sit outside the normal working day. Those events can be anticipated. Planning for them, and for how their effects will be limited, is what keeps a disruption from becoming a crisis.
The work sits at senior management level. Strategic leadership in a crisis needs processes that have already been defined: what continues, what stops, who decides, and which information is required.
AeroXpert brings operational experience and a transfer of knowledge from aviation, where this kind of preparation has been standard practice for years. Continuity planning works together with the emergency plan. One protects people and the immediate response. The other protects the organisation's ability to keep operating.
Threats that are predictable enough to prepare for, before they arrive on a normal working day.
Consequences that can be reduced if they are named in advance.
A process that still functions when the usual office routine does not.
Where to start
If any answer is no, that gap is the work. Further reading for smaller companies, under the title Business Continuity Management for KMUs, is available from the office on request.
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Plans
Emergency and alarm plans
A plan written for the people who will use it, including who decides, who speaks, and the interface with rescue services.
Management
Emergency and crisis management
Leadership, communication, and decision paths, set before a developing crisis becomes an unmanaged event.
Exercises
Emergency and crisis preparation
A realistic exercise shows whether the plan holds, and where it does not, before a real event does.
Safety
Safety management
Design or review the safety system the organisation runs, including reporting and risk.
Industries
An aircraft event draws media attention and can stop normal operations. Most serious events happen on or near an aerodrome, during take-off or landing.
A ferry or passenger vessel in trouble is a public event. People on board may not share a language. Care has to be planned for that.
A collision, a derailment, a ropeway stoppage or a station evacuation puts passengers, staff and a public timetable in the same hour.
Bus and coach companies face passenger incidents and network stoppages that daily dispatch was not designed to lead.
Guests do not know the building, and staff change shift. Roles that work on a factory floor will not run a night evacuation.
Municipalities are expected to protect people and to explain what they are doing while they do it.
Campuses concentrate people who depend on the institution to know what to do, including the person who will speak to families.
Sites that extract, store or move commodities combine industrial hazards with public attention when something fails.
An insurer can prepare its own crisis response here. An opinion on which a claim is decided is a different company.
When the organisation does not sit in the sectors above, the work is still leadership and communication written for how that company runs.